DuRing Your Stay HOUSEKEEPING Our top priority is to serve your needs and create a memorable experience during your stay. To provide you with a peaceful and undisturbed environment, housekeeping services will clean your room upon check out. If you require cleaning services during your stay, please reach out to our Housekeeping department at 808.665.3208 for availability and costs. UNIT CLEANLINESS Our beautiful island is home to a wide range of creatures that contribute to our ecosystem. Occasionally, that leads to some unwanted pests in our resort. Please take the following precautions to mitigate the occurrences of these pests in your unit. Empty all trash during your stay and upon check out. There are trash rooms located across from Unit 6 on each floor. Clean all kitchen surfaces after preparing food and eating, tightly seal leftover food, and store all food in containers in the refrigerator or freezer. In the event you notice unwanted pests in your unit, please contact the front desk at 808.669.8611. CHECK OUT Mahalo for staying at our resort! We hope to see you again. Check out is at 11am. Please bring your room keys to the front desk when you’re ready to check out. If you are planning to check out outside of front desk business hours, please use the courtesy phone outside of the front desk to check out. YOUR FEEDBACK IS IMPORTANT TO US If there’s anything we can do to enhance your stay, please don’t hesitate to contact the front desk at 808.669.8611. After your stay, you’ll receive a postdeparture survey from us at the email address on file. If you booked through a third-party agency, you will also receive an additional survey from them. We appreciate you taking the time to complete these surveys, as your feedback helps us recognize team members who made your stay memorable and identify opportunities to continue improving your experience.
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